Location Performance - Attrition and Retention

This article will describe how the Attrition and Retention values are calculated for the Location Performance report.

Monthly statistics for the previous month are finalized on the first day of each month.

Total Members = the current total number of members that meet the following conditions:

  • Account type is Term, Prepaid or Open End
  • Active (not cancelled)
  • Not in collections

Cancelled Members = the total number of members that meet the following conditions for the previous month:

  • Account type is Term, Prepaid or Open End
  • Cancelled within the month

Attrition (monthly) = Cancelled members / Active members * 100


Retention (monthly) = 100 - Attrition (monthly)


Attrition (yearly) = annual Cancelled members / annual Active members * 100


Retention (yearly) = 100 - Attrition (yearly)


The M-T-D (Month to Date) statistics are from the first of the month to present time, using the same conditions as the Total members and Cancelled variables.



For full descriptions of all values on this report, click SHOW HELP. This super helpful window will appear:

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