Using the Unsuccessful Transaction Feature
- What is the Unsuccessful Transaction feature in Gym Insight?
The Unsuccessful Transaction feature in Gym Insight allows gym owners to track charges that have been charged back by members or a declined ACH transaction. This feature helps gym owners quickly identify and resolve any issues related to the reporting of these charges.
If you are using the Line Item Transaction version of Gym Insight, follow these steps. (If you are using Invoices, please scroll down and see those instructions.)
- How do I access the Unsuccessful Transaction feature in Gym Insight?
To access the Unsuccessful Transaction feature in Gym Insight, pull up the member's account and navigate to the transaction in the "Account Statement" pane. From there, right-click on the line item's Amount to edit the success status of the transaction.
Select the "No" option to update the reporting.
If you are using Invoices in Gym Insight, follow these instructions:
- Click the eyeball to view the invoice that was unsuccessfully charged.
- Then click the Actions button at the bottom of the invoice
- Now you can choose Mark Unsuccessful. This will adjust the invoice back to a due status.
- How can I resolve a chargeback?
To resolve a chargeback, you will need to contact the member and determine the reason for the chargeback. Once you have resolved the issue, you can submit a dispute with the bank to have the chargeback reversed.
- How long does it take for a chargeback to be resolved?
The length of time it takes for a chargeback to be resolved can vary depending on the bank and the specific circumstances of the chargeback. Typically, it can take several weeks for a chargeback to be resolved.
- How can I prevent chargebacks in the future?
To prevent chargebacks in the future, make sure that you have clear and accurate billing information for all of your members and that you obtain proper authorization for all charges. Additionally, it's a good idea to regularly review your chargeback reports to identify patterns or trends that may indicate a problem with your billing practices.