Email link issue

Customers experiencing difficulties with email links opening in the browser instead of the Member's App can follow these simple steps to troubleshoot and resolve the issue.

Troubleshooting Steps:

• Long-Press and Open in "Member's App":
• Some members may inadvertently open the link in the browser instead of the Member's App. To rectify this, instruct the user to:
• Long-press the link button in the email.
• Choose the option to open the link in the "Member's App."

This straightforward action often resolves the problem.

If that does not solve the issue:

• Uninstall and Reinstall the Member's App:
  • If the issue persists after attempting the above step, the next recommended action is to uninstall and reinstall the Member's App. Follow these steps:
    • Uninstall the Member's App from the device.
    • Wait a few minutes or power cycle the phone to ensure a complete refresh.
    • Reinstall the Member's App from the official app store.

This process is known to address any underlying issues and is a common solution for email link problems.