Force Unlock a Door in Insight Access
Force Unlock means your door will remain unlocked until you explicitly end the Force Unlock. Members will not be required to scan their keys before opening the door while in Force Unlock mode. This is useful for any time period that you want to keep the door unlocked, such as regularly staffed hours.
You can accomplish this from your Insight Access software or through Gym Insight in a browser.
From Insight Access follow these steps:
To set a door to Force Unlock, right-click on the Insight Access tray icon.
Click on the door. The door's name can be customized when it's connected. The default name is Member Door.
Click Force unlock.
While in Force Unlock mode, the door will have a yellow status indicator next to it:
The yellow status dot indicates that the door is in Force Unlock mode. The yellow dot on the Insight Access tray icon indicates that one or more doors are in Force Unlock mode.
To set the door back to normal mode, click on the door and click Stop force unlock.
Troubleshooting
🔴Red Dot on Tray Icon
A red dot on the tray icon indicates one of the following errors:
- The Windows service has stopped running
- One or more doors are disconnected
Solution:
Right-click on the tray icon for details.
If Access service is stopped, click Restart Access service.
If a door controller has a red dot, that means it is disconnected. go through the procedure in this article to connect your door controller to Gym Insight.
From your Dashboard in Gym Insight on your browser, follow these steps:
- Click on the Remote button on the left side of your screen once you are logged in to Gym Insight.
- Choose the Member Door you would like to open. You can then choose Unlock or Force Unlock. Force unlock will hold it in Unlocked Position and Unlock will only unlock for 5 seconds.
You will need to manually stop the force unlock when you are ready.
