Setting Up a Front Desk Scanner

This article will guide you through setting up a front desk scanner with a front desk computer for use with barcodes digital keytags. Please contact us for a list of recommended compatible scanner models. For setting up door controller scanners, see this article and this video. 

Insight Access Setup

• First, if you haven't already, set up Insight Access on the front desk computer. Here is the article: "How to Install or Upgrade Insight Access."

Scanner Setup

To set up your front desk check-in scanner: 

• Open Device Manager.
  • Press the Windows key or click on the Windows search bar, located next to Start
  • Type "device"
  • Click Device Manager
• Connect the scanner into a USB port. Note that this setup is specific to the USB port, so if the scanner is ever plugged into a different port, it will no longer be connected. However, when plugged back into the correct USB port, it should automatically reconnect.
• Ports (COM & LPT) should appear. Click to expand.
• Check if a new "USB Serial Device" is listed and note the COM port number, e.g., (COM5).
• Right click on it and ensure that the device is enabled.

• Open Insight Access
• Go to Settings > Add Access Controller. 
• Click New Device. 
• Ensure scanner is plugged in. (Note: This configuration will be specific to the USB port being used.)
• Select Serial Reader (note: this option is not for door controllers).

Click Test. Note: The name of the Key card port, e.g., COM5, COM6, is specific to each USB port, so plugging the scanner into different USB ports may cause it to not be recognized.

Test by scanning barcodes and digital keytags, and watch the key numbers show up. 

• Choose a Door name (Front Desk) and Door Type (Front Desk). Ensure Key type is Barcode.
• Click Save. 
• Test your keys again and if they are working, you are ready to go!

If you have any questions or problems, just give us a call at (855) 367-4967