Update Form of Payment

Was your member's credit card declined? Was their credit card lost or stolen?

You can easily update that member's payment information!

First, go to the member's account screen.

Then, click on "Payment Info" at the top.

Click the green " New Payment Method" button.

Fill out the payment information and click done.

Once you have updated a member's payment, you may have to update the past dues on that member's account. 

Please see this article Update Past Dues to learn how to do that.

Here is a link to a video tutorial showing how to update form of payment and much more! Common Customer Service Tasks