Troubleshooting Digital Keytags

If the digital key displayed in the app is not scanning. please use this guide to help troubleshoot what could be causing this problem.   

1. Verify that the scanner is scanning items
   1. This can be tested by scanning a different digital key or any bar code to verify that the scanner is properly functioning.
2. Ensure that the app is properly loading the Digital Key.

3. Ensure the screen is not covered with a screen protector or glare reducer.
4. Ensure the brightness for the device is set to maximum.
   1. For IOS
      1. Go to Settings > Display & Brightness.
      2. Drag the slider to the far right.
   2. For Android
      1. Open Settings: Tap the Settings gear icon.
      2. Go to Display: Scroll down and tap on Display (or Display & Brightness).
      3. Adjust: Find the brightness slider and drag it to the far right. 
5. Verify that device does not have High contrast mode turned on.
   1. For IOS
      1. Open the Settings app on your iPhone.
      2. Scroll down and tap on Accessibility.
      3. Tap on Display & Text Size.
      4. Find the "Increase Contrast" toggle and switch it off. 
      5. If "Increase Contrast" is not present use the search bar for settings.
         1. Search for contrast
         2. Contrast will now be displayed in Accessibility.
   2. For Android
      1. Open your phone's Settings app.
      2. Tap on Accessibility.
      3. Look for Display size and text (or similar, like "Display & Text Size").
      4. Toggle off High-contrast text,
6. Adjust white point value.
   1. For IOS
      1. Open the Settings app.
      2. Tap Accessibility.
      3. Tap Display & Text Size.
      4. Scroll to the bottom and toggle Reduce White Point on
      5. Use the slider that appears to adjust the intensity (from where it is set% to 100%)
      6. If this fails move slider to 25%
   2. For Android
      1. Go to Settings > Accessibility.
      2. Look for Display & Text Size 
      3. Find and enable Reduce White Point or Extra Dim (may be under Advanced or a shortcut).
      4. Use the slider to adjust the intensity
      5. or Visibility Enhancements.